TripAdvisor has finally responded to owner reports of attempted “blackmail” when guests threaten to post negative and malicious reviews unless a demand for a refund, upgrade, or other request is met. They describe this as “an occasional concern” although reports of attempted blackmail are fairly common on their Owner’s forum.
TripAdvisor Blackmail on Owners Forum
They now have a way for you to report blackmail threats before a corresponding review is submitted. TripAdvsor says that immediate reporting of blackmail threats can “supplement our investigative procedure and help us keep blackmail reviews from ever reaching the site.”
Here are their procedures for registered owners to report blackmail to TripAdvisor:
- Instruct staff to share any guest blackmail threats immediately.
- Submit a potential blackmail review report as soon as possible via the Management Center as follows:
- Log in to your property Management Centre
- Select “Manage your reviews”
- Click the link under “Dispute a review”
- Complete the form and confirm that the issue “Report blackmail” is selected
- Provide the month and year of the guest’s stay, an email address and/or a name and as many details as possible about the incident.
- Retain as much documentation relating to the report as you can including emails, letters, voicemails, etc.
Any reports of experiences in using this procedure would be welcome!
I reported a blackmail giving all the details, infoing the email address etc, and despite that they published the review. I pointed out that it was the blackmail i had feared and they said that the review was compiling with their standards.
(FYI the review said: either you give me 50% discount or i write a bad review)
Really??? TripAdvisor is going to take the time to answer complaints about blackmail but they don’t have the time to address our complaints about fake & malicious reviews? LOL
This is ridiculous. Staff have no time to report this. They should be focusing on service. Plus this is another way for ta to drum up hits
Warm regards, Mona
E-mailed while on the go: short and hopefully sweet
Short, sweet and perfectly formed.