Prompted by a Comment on Another Post:
So I’ve got this blog called TripAdvisorWatch and it’s full of stuff pointing out the faults on TripAdvisor and other review sites – but mainly TA, as it’s the only one that really counts.
So how come I’ve also got 500-odd posts on TripAdvisor traveller forums answering people’s questions – doesn’t that just help TA’s cause?
Well, here’s my answer.
Yes, it’s a dilemma. I’m aware that it’s the freely contributed content that is TA’s biggest asset. However, whatever the appearances, and making no apologies for it, I don’t have a problem with user generated content in principle and I’m quite happy to give free advice as long as I don’t think the person asking for it is just plain lazy. You’d think some people had never heard of Google.
In particular I like to use TA to promote tourism in the inland areas of western France that tend to get ignored as the herd heads blindly for the D-Day Beaches and Mont St Michel in the case of Normandy, and Angers/Nantes in the case of Pays de la Loire. This is the region where I live and that I’m most familiar with and that I love the most.
I do get mildly irritated when people say “Isn’t TripAdvisor wonderful” when they get an answer. TA isn’t wonderful – some of the contributions are good advice but others are just pants.
It also pisses me off when someone gives perfectly sound advice on TA but they are ignored because it isn’t what the person wanted to hear. More fool them.
But what I really rail against are some of TripAdvisor’s sneaky and underhand practices, blasé attitude to genuine owner worries, refusal to accept blame and faults in their systems, their stubborn resistance to change, apparent belief that they are a law unto themselves and piss-poor communication.
That’s what this blog is about and also the subject of most of my posts on the TA owners forum. I’ll carry on the struggle from within and without – even if I’m just peeing into the wind!