GUESTSCAN – “unwanted guest” database or unwanted “guest database”?

GUESTSCAN  – “unwanted guest” database or unwanted “guest database”?

A British entrepreneur has set up a website which he says is aimed at protecting small hotels from “nightmare guests“. has been developed over the last 2 years by Neil Campbell, but has only been operating for about a week.

Mr Campbell said it had taken almost two years to ensure the website complied with the Data Protection Act and any potential litigation that could ensue.

His idea is that owners share information about dodgy guests via the Guestscan website.  According to the Guestscan website nobody can view the database, but members are able to check if a specific person is on the list. Where a person appears on the database full details will be supplied to the member. It’s then up to the member to decide whether or not to take the booking.

There are several categories of behaviour that Guestscan says will qualify for a guest to be reported to the database; these specifically include:

  • Non-payment
  • Damage to property
  • Abusive behaviour towards staff
  • Abusive behaviour towards other guests
  • Excessive noise
  • Extra unauthorised guests
  • Theft
  • Fraud

Guestscan claims that every report of  guest misbehaviour is checked by them before being added to the database.

To comply with the Data Protection Act, guests must be informed if they are reported to the database.  If the member does not do this  themselves then will do so.  Part of the membership conditions includes a condition that members must indemnify Guestscan for the consequences of malicious reporting.

On the front page of the Guestscan website are what appear to be endorsements David Weston of the Bed & Breakfast Association, and Martin Sachs of the English Association of Self Catering Operators.

Putting aside what the service costs, is THERE REALLY ANY NEED FOR SOMETHING LIKE THIS?


6 responses to “GUESTSCAN – “unwanted guest” database or unwanted “guest database”?

  1. Fantastic idea but I have tried to sign up for the service and have not receievd any reply of how ot join or any login details. I’ve called 3 times and always get told that someone will call me back…..I’m still waiting

  2. Yes there should be something like this, Guests have trip advisor to moan about us,often without cause. This morning the new B&B across the road with lovely new carpets, bedding, curtains etc., Has a soaking wet carpet, cigarette
    packets on the floor, in the bed. The room stinks of smoke. On the first day everything had to be picked up from the floor to enable the bed to be made and the room serviced. PLUS at 2.30 last night many guests in surrounding B&Bs were woken up with this couple coming home drunk. The B&B owners have phoned the couple and told them £150 is coming off their card.
    They will not return across the Road, but could try us. Knowing their name would prevent this. Most of our guests are great. Normal people. But some
    leave the room like a pigstye. You can’t tell from e-mails or phone calls,you only speak to one person. They could have the partner from hell.

  3. I don’t think I need a service like that, either. In our early days we had people who failed to show up (though less often now and I don’t mind so much since I take a hefty deposit!), some I’ve been glad to see the back of and whom I wouldn’t allow to rebook, but I can’t think of any warranting a blanket blacklist.

    • I think there’s more benefit to be had by the very fact that websites and services like this actually exist. The more the word gets out, that there’s a potential for guests who do cross the lines to be added to it, and therefore find it difficult to get accommodation, then the better for all of us?

  4. Have to agree with Tansy. What’s acceptable behaviour to some, may not be acceptable to others – B&B/hotel/gite owners included.

    I wouldn’t use the service myself, as I prefer to trust my instincts while building up a rapport with potential guests in the exchanges of e-mails & calls leading up to their arrival.

  5. I am not sure – however I can see it’s uses – the most useful would be for hotels when there is a con man on the loose – I’ve seen huge bills run up by what appeared plausible characters.
    I don’t think I would use it for the type of ‘damage’ I’ve had at my properties as these folk believe they haven’t done anything wrong… we’re not in the education game are we – educating folk what standards are acceptable?
    Malicious damage, theft and genuine wrong doing then yes it could be a very useful tool.

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