TripAdvisor has finally responded to owner reports of attempted “blackmail” when guests threaten to post negative and malicious reviews unless a demand for a refund, upgrade, or other request is met. They describe this as “an occasional concern” although reports of attempted blackmail are fairly common on their Owner’s forum.
They now have a way for you to report blackmail threats before a corresponding review is submitted. TripAdvsor says that immediate reporting of blackmail threats can “supplement our investigative procedure and help us keep blackmail reviews from ever reaching the site.”
Here are their procedures for registered owners to report blackmail to TripAdvisor:
- Instruct staff to share any guest blackmail threats immediately.
- Submit a potential blackmail review report as soon as possible via the Management Center as follows:
- Log in to your property Management Centre
- Select “Manage your reviews”
- Click the link under “Dispute a review”
- Complete the form and confirm that the issue “Report blackmail” is selected
- Provide the month and year of the guest’s stay, an email address and/or a name and as many details as possible about the incident.
- Retain as much documentation relating to the report as you can including emails, letters, voicemails, etc.
Any reports of experiences in using this procedure would be welcome!