Reporting Blackmail to TripAdvisor

TripAdvisor has finally responded to owner reports of attempted “blackmail”  when guests threaten to post negative and malicious reviews unless a demand for a refund, upgrade, or other request is met. They describe this as “an occasional concern” although reports of attempted blackmail are fairly common on their Owner’s forum.

TripAdvisor Blackmail on Owners Forum

TripAdvisor Blackmail on Owners Forum

They now have a way for you to report blackmail threats before a corresponding review is submitted. TripAdvsor says that immediate reporting of blackmail threats can “supplement our investigative procedure and help us keep blackmail reviews from ever reaching the site.”

Here are their procedures for registered owners to report blackmail to TripAdvisor:

  • Instruct staff to share any guest blackmail threats immediately.
  • Submit a potential blackmail review report as soon as possible via the Management Center as follows:
  1. Log in to your property Management Centre
  2. Select “Manage your reviews”
  3. Click the link under “Dispute a review”
  4. Complete the form and confirm that the issue “Report blackmail” is selected
  5. Provide the month and year of the guest’s stay, an email address and/or a name and as many details as possible about the incident.
  • Retain as much documentation relating to the report as you can including emails, letters, voicemails, etc.

Any reports of experiences in using this procedure would be welcome!

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8 responses to “Reporting Blackmail to TripAdvisor

  1. Suggestions any one ? FYI although no room issues, guest was offered another room within the same category.

    To whom this may concern,

    I dont want to list the complaints again, as the list is too long. And you propably have heard all of them many times. Im traveling a lot, and Im not picky. Changing the rooms wouldnt help as we spoke to 8 other guests during breakfast and random on the property.

    Its also insane that there is no one to speak to who has authority for anything. I had offered to pay half the price to solve things quickly – we are on holiday and want to spend our time not with this…you refused.

    We have left the room before 11:00 today.

    You have two options now..:
    1.) We get a full refund for the four remaining nights.
    2.) You will see a massive impact on Tripadvisor (Im running a company with > 750+ direct employees around the globe). And.. several of my friends from the USA are working in the management team of Tripadvisor (I have an office nearby their headquarters).

    Room #11
    Booked on the name of: Mariel Wenig (my girlfriend)
    Payer: Mariel Wenig
    Payment method: Visa

    Thank you for your kind consideration.
    Best regards,
    Sascha Keller

  2. Unscrupulous visitors don’t even need to use the word ‘blackmail’ as they know how negative reviews impact. Visitors who stayed one night of their stay and reported alleged problems with hot water to booking.com (rather than the on-site caretaker) then posted malicious and false reviews on both booking.com and trip advisor after being denied a refund. (They had paid minimum self-catering short stay charge) We notified both ahead of reading the reviews that they would be bad, but neither was interested. If facts are false, reviews should be removed.

  3. I have reported a couple of suspicious or blackmailing reviews and have had NO answer at all, very frustrating!!! at the end, the travelers with bad intentions still win… they should put more filters for a person to publish a review in order to avoid the tons of fake, biased reviews we the hotels receive on a constant basis….

  4. I reported a blackmail giving all the details, infoing the email address etc, and despite that they published the review. I pointed out that it was the blackmail i had feared and they said that the review was compiling with their standards.
    (FYI the review said: either you give me 50% discount or i write a bad review)

    • I am stuck in the same situation too now. I reported blackmail because the customer wanted a freebies without paying after he returned to his country and did a false review because I did not agree to his blackmail conditions.

      Tripadvisor still posted the review. Really don’t know what I can do:(

  5. Really??? TripAdvisor is going to take the time to answer complaints about blackmail but they don’t have the time to address our complaints about fake & malicious reviews? LOL

  6. This is ridiculous. Staff have no time to report this. They should be focusing on service. Plus this is another way for ta to drum up hits

    Warm regards, Mona

    E-mailed while on the go: short and hopefully sweet

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