TripAdvisor changes give more visibility for villages – or do they?
The Tripadvisor4Biz blog recently said that businesses in small villages that are related to nearby towns can also appear under the town, if they can provide proof that the village is recognised as part of the municipality.
Where a small village is commonly recognized as belonging to a larger municipality with a distinct name, the businesses in that small village may appear in search results for both (a) the small village and (b) the larger municipality.
If your business is located in a small town or village that belongs to a larger, better known city or municipality, you may contact TripAdvisor through your Management Center to request that we update your location to reflect this. You must provide TripAdvisor with proof of location: a copy of your business license or tax bill, or a link to a page on your local tourist board’s website that recognizes your smaller location as part of the larger location.
However, the person dealing with locations at TA appeared unaware of this when I contacted TripAdvisor via our Management Centre with the proof outlined in the blog. Instead of accepting or explaining why our request was refused, she gave the same old reply about listings having to appear under their exact location.
Thank you for contacting TripAdvisor.
In order to provide the most accurate information possible to travelers, we strive to list all of our accommodations, restaurants and attractions in the actual physical footprint, so we cannot move any listings to a different town than where they are physically located.
Additionally, it is our policy to place a listing in the most specific destination possible.
As your property is not actually located in Alencon, I’m sorry but we can’t place your listing there.
You can read more about our location policy here: http://www.tripadvisor.com/help/i_am_listed_in_an_small_town_can_i_be_moved_to_the_listings_of_a_nearby_more_well_known_city
Our managers have been working on ways to better show “nearby” accommodations. A recent implementation shows “Recommended nearby hotels and B&Bs” when a location has fewer than 10 hotels or B&Bs.
Example: There is one hotel and one B&B listed in Holywell, Wales. http://www.tripadvisor.com/Hotels-g609080-Holywell_Flintshire_North_Wales_Wales-Hotels.html#T_CAT_HOTEL_MOTEL
Beneath those listings you’ll now see a map, then “Recommended nearby hotels and B&Bs”, which include listings in the surrounding area. There is also now a “Nearby Cities” selector at the top of the page so that users can select specific nearby locations from a list (Axton, Caerwys, Carmel, etc.)
Additional features are being considered for possible future implementation.
TripAdvisor Listing Support
I replied to her message two days ago asking for clarification about the change announced on the blog and once more including both our business certificate for the town concerned and links showing that rentals and B&Bs in our village are included under the town Tourist Office website, but got no reply.
I’ve also posted a comment on the TripAdvisor4Biz blog to ask for clarification and got no reply.
I’ve also posted on TA’s Facebook Page and got no reply.
It may be that this particular request was refused for legitimate reasons not explained in the blog article – because the proofs were inadequate or because the village/town relationship failed some other criteria – but in that case could not someone at TripAdvisor explain and why did the person dealing appear ignorant of the changes?