TripAdvisor Owners Helpline – Does it Help?
Hotel, B&B and restaurant reviewers have frequently criticised TripAdvisor for the difficulty they have contacting the company in the event of malicious or fake reviews – is this a sign that they are doing something positive to help?
Unfortunately, early feedback indicates that the “helpline” staff refuse to deal with complaints about reviews. According to Kwikchex a typical response to an owner calling them concerning reviews has been, “He advised me that the line was not for complaints about reviews, there was another department but that he could not put me through to anyone.”
The explanation may be that the UK telehone numbers provided for the supposed ‘helpline’ are actually the existing numbers for TripAdvisor’s Business Listings team.
The telephone numbers in question have only ever been for contacting the business listings team, to ask about buying a business listing or to answer queries about business listings . They have never offered general support. If this has changed, maybe someone at TripAdvisor ought to tell the people answering the phones about it!
Just in case, for any owner who want to give it a go and contact TripAdvisor on this number, the UK contact details are as follows:
9:30 AM – 5:00 PM EST
+44 (0) 203 318 5019